TELEPERFORMANCE HELLAS - Platinum services "go beyond"
"Go Beyond" was the key phrase of Teleperformance's all day event at the Astir Palace on September 24, 2010.
Services could be Platinum with the right persons, training, kindness, attitude, and communication.
Teleperformance's customers enjoy all the above benefits with the new Platinum services that have already been implemented with success in other countries.
The presentations were the followings:
Explore the key concepts & tools to drive excellent customer experience management Dr. Bernd Schmit, Professor of International Business at Columbia Business School in New York where he also directs the Center on Global Brand Leadership, focusing on innovation and customer experience.
Customer Service Excellence and how to build an organisation that delivers it Dr Richard North, CEO of COPC International (EMEA) The Platinum Experience & how excellent customer care can truly create a competitive advantage.
Mr. Paulo Cesar Vasques, Teleperformance Group CMO & CEO of Teleperformance Brazil and Mr Fabricio Coutinho de Oliveira, Head of Platinum Services & CIO Teleperformance Brazil
Added Value Analytics
Mr Paolo Righetti, CEO of GN Research
Mona Lisa & Mona Lisa Decor was responsible for the organization and the decoration of the event.