TELEPERFORMANCE HELLAS - Platinum services "go beyond"
"Go Beyond" was the key phrase of Teleperformance's all day event at the Astir Palace on September 24, 2010.
Services could be Platinum with the right persons, training, kindness, attitude, and communication.
The presentations were the followings:
Customer Service Excellence and how to build an organisation that delivers it Dr Richard North, CEO of COPC International (EMEA) The Platinum Experience & how excellent customer care can truly create a competitive advantage.
Mr. Paulo Cesar Vasques, Teleperformance Group CMO & CEO of Teleperformance Brazil and Mr Fabricio Coutinho de Oliveira, Head of Platinum Services & CIO Teleperformance Brazil
Added Value Analytics
Mona Lisa & Mona Lisa Decor was responsible for the organization and the decoration of the event.
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